TERMENI ȘI CONDIȚII

of RENDL lighting a.s., ID No: 282 00 896, with its registered office at Masarykovo nábřeží 2018/10, 122 00 Prague 2 - Nové Město, registered in the Commercial Register maintained by the Municipal Court in Prague, Section B, Insert 12955 (hereinafter referred to as the "Seller")

1. INTRODUCTORY PROVISIONS
   1. These Terms and Conditions of the Seller (hereinafter referred to as the "Terms and Conditions") govern, in accordance with Section 1751 (1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), the terms of operation and use of the online store operated by the Seller on the website https://www.rendl.cz/ (hereinafter referred to as the "E-shop") and the terms of purchase agreements (hereinafter referred to as the "Agreement") concluded between the Seller and customers purchasing in the E-shop (hereinafter referred to as the "Buyer").
   2. The provisions of the Terms and Conditions are an integral part of the Agreement from the moment of its conclusion. Arrangements deviating from the Terms and Conditions must be agreed in writing and must be explicitly confirmed by both contracting parties; such arrangements shall then take precedence over the Terms and Conditions.
   3. The Terms and Conditions apply to cases where the Buyer is a natural person acting outside the scope of their business activity or the independent exercise of their profession when concluding the Agreement (hereinafter referred to as the "Consumer"), as well as to cases where the Buyer is a person acting within the scope of their business activity or the independent exercise of their profession when concluding the Agreement (hereinafter referred to as the "Entrepreneur").
   4. These Terms and Conditions and all legal relations arising therefrom, including the Agreement, are governed by the legal order of the Czech Republic.
2. REGISTRATION AND USER ACCOUNT
   1. The Buyer may use the E-shop and conclude Agreements even without registration. If the E-shop currently allows it, the Buyer may voluntarily register in the E-shop and create their user account (hereinafter referred to as the "User Account") to facilitate the use of the E-shop and the conclusion of Agreements. Some E-shop functions may only be available to registered users via the User Account.
   2. For registration purposes, the Buyer shall fill in an electronic form in the E-shop and send it to the Seller via the E-shop interface. The Buyer must correctly and completely fill in all data marked as mandatory in the registration form.
   3. A natural person may register independently if they have reached the age of 18 on the day of registration completion and are fully competent. A natural person registering on behalf of a legal entity must be authorized to act on behalf of the legal entity, in particular, they must be fully competent and have the authority to register and conclude Agreements on behalf of the Buyer (hereinafter referred to as the "Authorized Person"). By submitting the completed registration form, the Authorized Person confirms that they have all necessary authorizations and permissions to act on behalf of the Buyer in this manner. The Authorized Person is not a party to the Agreement; the Buyer is always the sole party.
   4. By submitting the registration form, the Buyer confirms that they have read these Terms and Conditions and agree to their wording. The Buyer also confirms that they acknowledge the Information on Personal Data Processing available for inspection, among other places, in the E-shop interface.
   5. After submitting the registration form to the Seller, the Buyer is obliged to verify their e-mail address according to the Seller's instructions. The registration is completed (i.e., the agreement on registration and establishment of the User Account is concluded, hereinafter referred to as "Registration") upon verification of the Buyer's e-mail address.
   6. A User Account is automatically created upon Registration.
   7. A User Account always belongs to one Buyer. A Buyer may only have one User Account.
   8. The Buyer is responsible for the correctness and truthfulness of all data provided in the User Account. In the event of any change, the Buyer is obliged to update the data without undue delay. The Seller is not liable for any damage incurred as a result of the Buyer's breach of duty under this paragraph.
   9. To access the User Account, the Buyer's login details (e-mail and access code sent to the e-mail) must be entered correctly. The Buyer is obliged to protect their login details adequately and prevent any third party from accessing the login details or the User Account. In case of suspected disclosure of login details or their misuse, the Buyer must change their login details without undue delay and inform the Seller of this suspicion.
   10. The Buyer is not authorized to allow any third party to use their User Account. The Buyer is responsible for the activity occurring within their User Account, regardless of whether it is carried out by the Buyer, another person authorized by the Buyer, or another third party.
   11. The Seller is not liable for any damage arising from unauthorized access to the User Account by a third party due to the Buyer's failure to comply with the obligations arising from these Terms and Conditions.
   12. The Buyer is entitled to cancel their User Account at any time, thereby terminating the Registration, by sending a request to the Seller. This does not affect any Agreements already concluded.
   13. The Seller may cancel the Buyer's User Account, thereby terminating the Registration, especially if the Buyer does not use their User Account for more than 1 (one) year, or if the Buyer breaches their obligations under these Terms and Conditions. The Seller shall notify the Buyer of the User Account cancellation by e-mail.
3. CONCLUSION OF THE PURCHASE AGREEMENT
   1. The presentation of goods on the E-shop is for informational purposes only, and the Seller is not obliged to conclude an Agreement regarding the presented goods. Section 1732 (2) of the Civil Code shall not apply.
   2. The prices of goods displayed in the E-shop interface are quoted inclusive of value-added tax and all other taxes, related fees, and other similar monetary payments, unless stated otherwise. The price of goods does not include a handling fee, which the Consumer may be obliged to pay for orders with a value lower than CZK 3,000.
   3. An Agreement regarding specific goods is concluded based on the Buyer's order made via the order form in the E-shop interface (hereinafter referred to as the "Order"). The Buyer must fill in all data marked as mandatory in the order form; the Order cannot be completed without them. The order form contains, in particular:
      1. information about the ordered goods and their quantity (the Buyer selects the goods by adding them to the cart in the E-shop interface),
      2. information about the requested method of delivery of the goods, including information on the costs associated with the delivery of the goods,
      3. the Buyer's identification data, delivery and billing address,
      4. the selected payment method, including any fees associated with that payment method.
   4. The Buyer may use the Google Pay express checkout service, where the data according to Art. 3.3.2, 3.3.3 is filled directly into the Google Pay dialog (pop-up) window. The Buyer selects the payment method according to Art. 3.3.4 by using the Google Pay express checkout service itself. The provisions on information about the ordered goods and their quantity according to Art. 3.3.1 apply mutatis mutandis.
   5. Before sending the Order to the Seller, the Buyer is allowed to check and change the data entered in the Order, also with regard to the Buyer's ability to identify and correct errors made when entering data into the Order. After sending the Order, the Buyer can no longer change the data entered in the Order or correct errors in the Order. All data provided in the Order must be correct, complete, and up-to-date. The Seller is not liable for any damage incurred in connection with the provision of incorrect, incomplete, or outdated data by the Buyer.
   6. The Buyer sends the Order to the Seller by clicking the "Complete Order" button. By sending the Order, the Buyer confirms that they have read these Terms and Conditions and the Seller's Complaints Procedure and agree with them, and further that they acknowledge the Information on Personal Data Processing by the Seller.
   7. The Seller shall confirm receipt of the Order to the Buyer by e-mail to the Buyer's address provided in the Order, without undue delay after its receipt.
   8. The Agreement is concluded at the moment when:
      1. the Buyer duly pays the full price for the goods according to the placed Order, and
      2. the Seller delivers to the Buyer confirmation of acceptance of the Order (acceptance) and receipt of payment for the goods in the Order, to the Buyer's e-mail address provided in the Order.
   9. If the Buyer does not duly pay the price according to the Order within 3 (three) days from the date of delivery of the Order to the Seller, the Order will be cancelled.
   10. The Seller is always entitled, depending on the nature of the Order (quantity of goods, purchase price, estimated transport costs), to request additional confirmation of the Order from the Buyer (for example, in writing or by telephone).
4. PRICE OF GOODS AND PAYMENT TERMS
   1. The prices of goods are always displayed for the given goods in the E-shop interface and remain valid for the period they are displayed on the E-shop. The decisive price is the price of the goods valid at the moment the Order is sent to the Seller.
   2. The Buyer shall pay the price of the goods and any costs associated with the delivery of goods under the Agreement to the Seller by one of the methods listed as offered payment options in the E-shop interface (in the order form). Unless the E-shop interface states otherwise, payments can be made in the following ways:
      1. cashless via the Google Pay express checkout service,
      2. cashless via a payment gateway operated by ThePy,
      3. cashless by bank transfer to the Seller's bank account 2888035001/2400
      4. cash on delivery.
   3. Together with the purchase price, the Buyer is obliged to pay the Seller also the costs associated with packing and delivery of the goods in the agreed amount. Unless otherwise stated in the E-shop interface (order form), the purchase price already includes these costs. In the case of an order with a value of less than CZK 3,000, the consumer may be obliged to pay a handling fee.
   4. In the case of cashless payment, the Buyer's obligation to pay the purchase price is fulfilled at the moment the respective amount is credited to the Seller's account. The Seller shall confirm to the Buyer without undue delay by e-mail that the purchase price has been paid.
   5. Unless otherwise stated in the E-shop, payments for goods are made in Czech crowns. Any conversion fees shall be borne by the Buyer.
5. TRANSPORT AND DELIVERY OF GOODS
   1. Orders are processed by the Seller without undue delay after the conclusion of the Agreement. Delivery times vary according to the type of goods ordered; the estimated handover times to the carrier are always indicated for individual goods on the E-shop, and the estimated delivery times are indicated in the cart in the E-shop interface for individual carriers. Delivery times are stated in working days. The Seller does not dispatch goods to the Buyer before receiving payment of the price according to the Order.
   2. In the event that the Seller is unable for various reasons to meet the estimated delivery time stated on the E-shop, they will contact the Buyer and inform them of the actual dispatch date of the ordered goods.
   3. The Buyer shall choose the method of transport and delivery of goods in the Order according to the options offered by the Seller at that time in the E-shop.
   4. If the method of transport is agreed upon based on a special request from the Buyer, the Buyer bears the risk and any additional costs associated with this method of transport.
   5. If the Seller is obliged under the Agreement to deliver the goods to the place specified by the Buyer in the Order, the Buyer is obliged to take over the goods upon delivery. If, for reasons on the Buyer's side, it is necessary to deliver the goods repeatedly or in a different way than stated in the Order, the Buyer is obliged to pay the costs associated with repeated delivery of the goods, or the costs associated with a different method of delivery.
   6. The Seller hands over the goods to the Buyer as soon as the carrier hands over the goods to the Buyer. If the Buyer picks up the goods personally from the Seller, the Seller fulfills its obligation to hand over the goods to the Buyer at the moment it allows the Buyer to dispose of the goods.
   7. Further rights and obligations of the parties during the transport of goods may be regulated in the Seller's special delivery conditions, if issued by the Seller.
   8. If the Seller is in delay with the handover of the goods, the Buyer may withdraw from the Agreement if the Seller does not fulfill its obligation even within an additional reasonable period provided by the Buyer. The Buyer may withdraw from the Agreement without an additional period only if the Seller has refused to perform or if performance at the specified time is necessary with regard to the circumstances at the conclusion of the Agreement, or if the Buyer informed the Seller before concluding the Agreement that delivery at a certain time is necessary. The Seller shall, without undue delay after withdrawal from the Agreement, return to the Buyer all monetary payments made by the Buyer under the Agreement.
6. ACCEPTANCE OF GOODS UPON DELIVERY BY CARRIER
   1. The Buyer is obliged, without undue delay after delivery of the goods by the relevant carrier or delivery service provider, to check the condition of the shipment (number of packages, integrity of the tape, undamaged packaging) according to the Agreement and the carrier's document.
   2. The Buyer is entitled to refuse to accept goods that are visibly damaged, or if the transport packaging is visibly damaged in a significant way that gives rise to a reasonable assumption that the shipment has been unlawfully entered, or that the goods inside are damaged (this also applies to cases where it is visible on the shipment that it has been exposed to weather or water). If the Buyer nevertheless accepts such a damaged shipment from the carrier, they are obliged to describe the damage in the carrier's handover protocol and notify the Seller without undue delay at the contact e-mail address provided below. The Seller recommends taking photographic documentation of the package and/or damaged packaging at the same time.
7. QUALITY OF GOODS UPON ACCEPTANCE
   1. The Seller is liable to the Consumer for the goods being free of defects upon acceptance by the Consumer. The Seller is particularly liable to the Consumer that the goods:
      1. correspond to the agreed description, type, and quantity, as well as quality, functionality, compatibility, and other agreed properties,
      2. are suitable for the purpose for which the Consumer requires them and with which the Seller has agreed, and
      3. are delivered with the agreed accessories and instructions for use, including assembly or installation instructions.
   2. The Seller is liable to the Consumer that, in addition to the agreed properties:
      1. the goods are suitable for the purpose for which goods of this kind are usually used, also with regard to the rights of third parties, legal regulations, technical standards, or codes of conduct of the given industry, if there are no technical standards,
      2. the goods in quantity, quality, and other properties, including durability, functionality, compatibility, and safety, correspond to the usual properties of goods of the same kind that the Consumer can reasonably expect, also with regard to public statements made by the Seller or another person in the same contractual chain, especially by advertising or labelling,
      3. the goods are delivered with accessories, including packaging, assembly instructions, and other instructions for use that the Consumer can reasonably expect, and
      4. the goods correspond in quality or design to the sample or model provided by the Seller to the Consumer before the conclusion of the Agreement.
   3. The Seller is not bound by a public statement under paragraph 7.2.2 if it proves that it was not aware of it or that it was adjusted at the time of concluding the Agreement at least in a comparable manner to how it was made, or that it could not have influenced the purchase decision.
   4. Paragraph 7.2 shall not apply if the Seller specifically informed the Consumer before concluding the Agreement that a certain property of the goods differs and the Consumer expressly agreed to this when concluding the Agreement.
   5. If a defect becomes apparent within one year of acceptance, it is presumed that the goods were defective already upon acceptance, unless the nature of the goods or the defect precludes this. This period does not run for the time during which the Consumer cannot use the goods if the defect was legitimately claimed.
   6. The Seller is also liable to the Consumer for a defect caused by incorrect assembly or installation, which was carried out by the Seller or under their responsibility according to the Agreement.
8. GOODS WITH DIGITAL PROPERTIES
   1. If the subject of the Agreement is goods (i.e., a tangible movable item) that are interconnected with digital content or a digital content service in such a way that they could not perform their functions without them (in these Terms and Conditions referred to as "Goods with Digital Properties"), the Seller shall ensure that the Consumer is provided with the agreed updates of the digital content or digital content service.
   2. In addition to the agreed updates, the Seller shall ensure that the Consumer is provided with updates that are necessary for the Goods to retain their properties according to Art. 7 of these Terms and Conditions after acceptance, and that the Consumer is notified of their availability:
      1. for a period of two years, if the digital content or digital content service is to be provided continuously for a certain period according to the Agreement, and if provision for a period longer than two years is agreed, for this entire period,
      2. for the period for which the Consumer can reasonably expect it, if the digital content or digital content service is to be provided once according to the Agreement; this shall be assessed according to the type and purpose of the goods, the nature of the digital content or digital content service, and taking into account the circumstances at the conclusion of the Agreement and the nature of the obligation.
   3. Paragraph 8.2 shall not apply if the Seller specifically informed the Consumer before concluding the Agreement that updates would not be provided and the Consumer expressly agreed to this when concluding the Agreement.
   4. The Consumer is not entitled to refuse any update and is obliged to perform each update within a reasonable time from when they were notified of the update. If the Consumer has not performed the update according to paragraph 8.2 within a reasonable time, they have no rights from a defect that arose solely as a result of the unperformed update. This does not apply if the Consumer was not notified of the update or of the consequences of not performing it, or if they did not perform the update or performed it incorrectly due to a deficiency in the instructions.
9. RIGHTS FROM DEFECTIVE PERFORMANCE
   1. If the goods for the Consumer do not have the properties according to Art. 7 of these Terms and Conditions, they have a defect. If, according to the Agreement, digital content or a digital content service is to be provided continuously for a certain period and a defect manifests or occurs within the period according to paragraph 8.2.1, it is presumed that the digital content or digital content service is provided defectively.
   2. The Consumer may claim a defect that occurs in the goods within two years of acceptance. When purchasing used goods, the period for claiming defects is shortened to one year. If the subject of the Agreement is Goods with Digital Properties and if, according to the Agreement, digital content or a digital content service is to be provided continuously for a certain period, the Consumer may claim a defect that occurs or manifests in them within two years of acceptance. If performance is to be for a period longer than two years, the Consumer has the right from a defect that occurs or manifests during this time.
   3. The Consumer is not entitled to rights from defective performance if:
      1. they caused the defect themselves,
      2. the defect is due to wear and tear caused by normal use,
      3. in the case of used goods, the defect corresponds to the degree of previous use.
   4. If the goods have a defect, the Consumer may demand its removal. At their option, they may demand:
      1. delivery of new goods without defect or
      2. repair of the goods,
      unless the chosen method of removing the defect is impossible or disproportionately costly compared to the other; this shall be assessed in particular with regard to the significance of the defect, the value the goods would have without the defect, and whether the defect can be removed by the other method without significant difficulties for the Consumer.
   5. The Seller may refuse to remove the defect if it is impossible or disproportionately costly, especially with regard to the significance of the defect and the value the goods would have without the defect.
   6. The Seller shall take over the goods at their own expense to remove the defect. If this requires dismantling the goods, the assembly of which was carried out in accordance with the nature and purpose of the goods before the defect manifested, the Seller shall dismantle the defective goods and assemble the repaired or new goods or cover the costs associated therewith.
   7. The Consumer may demand a reasonable discount or withdraw from the Agreement if:
      1. the Seller has refused to remove the defect or has not removed it in accordance with paragraphs 9.5 and 9.6,
      2. the defect manifests repeatedly,
      3. the defect constitutes a material breach of the Agreement, or
      4. it is apparent from the Seller's statement or from the circumstances that the defect will not be removed within 30 days of the claim being made or without significant difficulties for the Consumer.
   8. A reasonable discount shall be determined as the difference between the value of the goods without defect and the defective goods received by the Consumer.
   9. The Consumer cannot withdraw from the Agreement if the defect in the goods is insignificant; it is presumed that the defect is not insignificant.
   10. If the Consumer withdraws from the Agreement, the Seller shall return the purchase price to the Consumer without undue delay after receiving the goods or after the Consumer proves that they have sent the goods.
   11. If the goods for the Entrepreneur are not delivered by the Seller in the agreed quantity, quality, and design, they have a defect. In such a case, the Entrepreneur is obliged to exercise rights from liability for defects by making a claim without undue delay after the Entrepreneur could have discovered the defect during a timely inspection and with professional care. If it is a hidden defect, the same applies if the defect was not notified without undue delay after the Entrepreneur could have discovered it with professional care.
10. PROCEDURE FOR MAKING AND SETTLING A CLAIM
    1. The rights and obligations of the Seller and the Buyer arising from the Buyer's exercise of rights from defective performance are regulated in the Seller's Complaints Procedure, which is available at […………………….].
11. CONSUMER RIGHTS IN THE EVENT OF PRODUCT RECALL
    1. In the event that goods which are the subject of the Agreement are recalled from the market for safety reasons, the Seller shall inform the Consumer of this fact by e-mail, or on the E-shop or its social media, and shall offer the Consumer at least two of the following remedies:
       1. repair of the goods;
       2. exchange of the goods for safe goods of the same type and at least the same value and quality;
       3. reimbursement of the value of the goods at least in the amount of the price paid by the Consumer to the Seller for the goods.
    2. The Seller shall offer the Consumer only one of the above remedies if other remedies are not possible or would cause the Seller disproportionate costs, taking into account all circumstances, including whether an alternative remedy could be provided without significant difficulties for the Consumer.
    3. If the Seller does not complete the repair or exchange of the goods in accordance with Art. 11.1.1 and 11.1.2 of the Terms and Conditions within a reasonable time and without significant difficulties for the Consumer, the Consumer is entitled to reimbursement of the value of the goods in accordance with Art. 11.1.3 of the Terms and Conditions.
    4. Repair of the goods may also be carried out by the Consumer and will be considered an effective remedy if such repair can be carried out easily and safely and is mentioned in the product recall notice. In such a case, the Seller shall provide the Consumer with the necessary instructions, spare parts, or software updates free of charge.
    5. The Seller may also offer disposal of the goods by the Consumer as a remedy if disposal can be carried out easily and safely. In the case of this remedy, the Consumer is entitled to reimbursement of the value of the goods in accordance with Art. 11.1.3 of the Terms and Conditions.
    6. The Seller shall take over the goods for remedy at its own expense. If the goods are not portable by nature, the Seller shall arrange for the collection of these goods at its own expense.
    7. The above obligations apply to the Seller only if they are the person responsible for the product recall. If they are not this person, the Consumer must contact the person responsible for the product recall when exercising their rights.
12. WITHDRAWAL FROM THE AGREEMENT BY THE CONSUMER
    1. Withdrawal from the Agreement by the Consumer:
       1. The Consumer has the right to withdraw from the Agreement within 14 (fourteen) days from the date of acceptance of the goods in accordance with Section 1829 (1) of the Civil Code; if the subject of the Agreement is several types of goods or the delivery of several parts, this period runs from the date of acceptance of the last delivery of goods.
       2. However, the Consumer does not have the right to withdraw from the Agreement pursuant to Section 1837 of the Civil Code if the subject of the Agreement is:
          1. the supply of goods made to the Consumer's requirements or personalized for them,
          2. the provision of services, if they have been fully provided; in the case of performance for consideration, only if it began with the Consumer's prior express consent before the expiry of the withdrawal period and the Seller informed the Consumer before concluding the Agreement that the right to withdraw from the Agreement ceases upon provision of the performance,
       3. Notification of withdrawal from the Agreement must be sent to the Seller within the withdrawal period. To withdraw from the Agreement, the Consumer may use the model form available at […………………]. The signed notice of withdrawal from the Agreement may be sent by the Consumer, among other ways, to the Seller's registered office address or as a PDF attachment to the e-mail: b2b@rendl.cz.
       4. In the event of withdrawal from the Agreement, the Agreement is cancelled from the outset. The goods must be returned to the Seller within 14 (fourteen) days of withdrawal from the Agreement. Return of goods by cash on delivery will not be accepted by the Seller. If the Consumer withdraws from the Agreement, the Consumer shall bear the costs associated with returning the goods to the Seller, even if the goods cannot be returned by their nature by ordinary mail.
       5. If the Consumer validly withdraws from the Agreement, the Seller shall return the funds received to the Consumer without undue delay, no later than 14 (fourteen) days from withdrawal from the Agreement. However, the Seller is not obliged to return the funds to the Consumer before the Consumer hands over the goods or proves that they have sent the goods to the Seller.
       6. The Seller is entitled to inspect the returned goods, in particular to check for any damage or wear and tear to the returned goods. The Seller is entitled to unilaterally set off a claim for compensation for any damage to the goods against the Consumer's claim for a refund of the purchase price.
    2. Withdrawal from the Agreement by the Seller:
       1. The Buyer acknowledges that the Seller has the right to withdraw from the Agreement within 14 (fourteen) days of its conclusion if, due to a technical error in the E-shop, an incorrect offer of goods was displayed and, consequently, the Agreement was concluded under conditions under which the Seller clearly did not intend to conclude it – typically in cases where, as a result, the purchase price of the goods displayed on the E-shop is clearly disproportionately low compared to the value of the goods, without it being stated that it is a sale or a discount event, further if it is an incorrect conversion of the price of the goods into another currency, or in the case of other errors in the offer of goods on the E-shop. In such a case, the Seller shall notify the Buyer of the situation by e-mail. The Agreement is terminated from the outset upon delivery of such notification to the Buyer. The Seller shall return the full price of the goods paid by the Buyer within 30 (thirty) days of withdrawal at the latest.
       2. Other statutory options for termination of the Agreement or withdrawal from the Agreement by the Seller are not affected hereby.
13. OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES
    1. The Buyer acquires ownership of the goods by paying the full purchase price of the goods. The risk of damage to the goods passes to the Buyer at the moment of acceptance of the goods, or if the Buyer does not accept the goods, although the Seller has allowed them to dispose of them.
    2. The Seller is not liable for the use of the goods in a manner that does not correspond to the intended purpose of the goods, or that is contrary to the instructions for use of the given goods provided by the Seller. The Seller is also not liable for any damage or defects to the goods arising as a result of using the goods in such an incorrect manner.
    3. In the event that the Seller is unable to duly and timely perform the Agreement due to force majeure (as an extraordinary unforeseeable and insurmountable obstacle arising independently of the Seller's will), they shall inform the Buyer without undue delay. All deadlines for the Seller's performance shall be extended by the period during which the force majeure obstacle persists. Section 2913 of the Civil Code is not affected hereby.
    4. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1820 (1) (n) of the Civil Code.
    5. The Buyer agrees to the use of means of distance communication when concluding the Agreement. Costs incurred by the Buyer when using means of distance communication in connection with the conclusion of the Agreement (in particular, costs of internet connection, costs of telephone calls) shall be borne by the Buyer themselves, and these costs do not differ from the basic rate of the respective providers of distance communication services.
    6. The Agreement may be concluded in the Czech language. Concluded Agreements are archived by the Seller in electronic form. The Buyer is provided with an e-mail confirmation of the conclusion of the Agreement in accordance with these Terms and Conditions, or may access concluded Agreements through the User Account on the E-shop.
14. USE AND OPERATION OF THE E-SHOP
    1. The E-shop, including its content and the software ensuring its operation, are intangible assets protected by law, primarily as copyrighted works within the meaning of Act No. 121/2000 Coll., on Copyright, on Rights Related to Copyright and on Amendments to Certain Acts (Copyright Act), as amended, or as other intangible assets protected by law.
    2. The Buyer is entitled to use the E-shop and other protected assets contained therein only for the duration, for the purposes, to the extent, and in the ways necessary for using the E-shop in accordance with these Terms and Conditions (i.e., for making purchases, viewing goods, Registration, and using the User Account according to the Terms and Conditions). The Buyer is not entitled to use the E-shop or its content, in particular for commercial purposes (whether for their own benefit or for the benefit of a third party). The Buyer is not entitled to grant any sublicenses to third parties or assign the license to a third party. The Buyer must not interfere with, modify, decompile, combine with another work, or include in a collective work the E-shop or its content in any way.
    3. The Seller makes reasonable efforts to ensure that the E-shop is available and functional. However, the Buyer acknowledges that the E-shop may not be available continuously, especially with regard to necessary maintenance of the Seller's hardware and software equipment, or that of third parties. In the event of unavailability or malfunction of the E-shop, the Buyer does not acquire any claims from defective performance or for compensation for damage.
15. PERSONAL DATA PROTECTION
    1. Information on the processing of personal data of the Buyer or persons acting on behalf of the Buyer in connection with the conclusion and performance of the Agreement can be found in the document "Information on Personal Data Processing," which is available at […………………….].
16. CONSUMER DISPUTE RESOLUTION
    1. In the event that a consumer dispute arises between the Consumer and the Seller from the Agreement, which cannot be resolved by mutual agreement, the Buyer may submit a proposal for out-of-court resolution of such a dispute to the designated entity for out-of-court resolution of consumer disputes, which is: Czech Trade Inspection Authority, Central Inspectorate – ADR Department, address: Gorazdova 1969/24, 120 00 Prague 2, website: www.coi.cz
17. SUPPORT
    1. The Buyer may contact the Seller to resolve E-shop functionality issues, especially in cases where the E-shop or its individual functions are non-functional or unavailable. To contact the Seller in these cases, use:
       1. Telephone line: [………………..]
       2. E-mail contact: [………………..]
    2. The Seller will inform the Buyer about the outcome of resolving their request in the manner the Buyer used for contact.
18. MUTUAL COMMUNICATION
    1. All notices between the Buyer and the Seller relating to these Terms and Conditions, the Agreement, or Registration, or which are to be made based on them, must be made in writing and delivered to the other party. The requirement of written form is also met if the notice is sent in electronic form as an attachment to an e-mail message in PDF format via the following contacts:
       1. Seller's contact details: e-mail: b2b@rendl.cz, telephone number: +420 242 446 146,
       2. Buyer's contact e-mail provided in the Order or User Account.
    2. The Buyer and the Seller undertake to inform the other party of any change in contact details (i.e., update their details in the User Account) within 3 (three) working days at the latest.
    3. All invoices will be sent electronically to the Buyer's e-mail address provided in the Order or User Account.
19. COMMON AND FINAL PROVISIONS
    1. The Seller is entitled to supplement or change these Terms and Conditions at any time. This supplement and/or change will be published in the E-shop interface, and information about this supplement and/or change will also be sent to registered Buyers at their contact e-mail address provided in the User Account. The previous version of the Terms and Conditions ceases to be effective on the effective date of the new version of the Terms and Conditions. If the Buyer does not agree with the changes, they have the right to terminate the Registration at any time. Changes to the Terms and Conditions do not affect Agreements concluded while the original Terms and Conditions were still in effect.
    2. If any provision of these Terms and Conditions is invalid or unenforceable, this fact does not affect the validity or enforceability of the other provisions of the Terms and Conditions.
    3. The Buyer agrees that the Seller has the right to assign the Agreement or part thereof to a third party.
    4. This version of the Terms and Conditions comes into effect on DD.MM.2025.